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Billing, Subscriptions & GST NotesOfficial Policy · India

Refund & Cancellation Policy

Last Updated: September 2026·Governing Law: Republic of India·Support: [email protected]
Terms of ServicePlatform DisclaimersPrivacy PolicyRefund Policy
Key Principle 01

7-Day Initial Window

Eligible for full refund within 7 days if zero contact unlocks were consumed.

Key Principle 02

5–7 Day Settlement

Approved refunds processed promptly back to original source of payment.

Key Principle 03

GST Credit Notes

Official B2B GST Credit Note issued for tax compliance and accounting.

Key Principle 04

Direct Billing Support

Dedicated billing support desk via [email protected].

Table of Contents

01.Overview & Governing Scope02.Applicable Subscription Plans03.Refund Eligibility Conditions04.Subscription Cancellations05.How to Submit a Refund Request06.Payment Settlement & GST Notes07.Billing Desk Contact
Intermediary Safe Harbor

RMCPlants.com is an open digital marketplace intermediary protected under Section 79 of the IT Act, 2000. All transactions occur directly between buyers and plants at 0% commission.

Legal Desk

For statutory grievances, data requests, or listing verifications:

[email protected]
01

Overview & Governing Scope

This Refund and Cancellation Policy governs all paid digital subscriptions, marketing sponsorships, and intelligence credit packs purchased on RMCPlants.com.

As an electronic B2B network, our services provide immediate digital visibility, territory intelligence access, and buyer RFQ matching capabilities. We maintain clear, transparent, and fair refund practices while adhering to Indian statutory GST regulations.

02

Applicable Subscription & Service Plans

Plant Owners

Featured Partner

₹1,999/mo

or ₹19,999/yr (+ GST)

City Marketing

City Top Banner

₹3,499

per 30-day slot (+ GST)

Suppliers & OEMs

Supplier Intelligence

₹4,999/mo

or ₹39,999/yr (+ GST)

03

Refund Eligibility Conditions

Full Refund Eligibility (Within 7 Days)

You are entitled to a 100% refund of the subscription fee if all the following conditions are met:
  • The refund request is submitted in writing within 7 calendar days from the initial subscription transaction date.
  • No Contact Unlocks Used: For Plant Owner subscriptions or Supplier Intelligence plans, zero (0) contractor RFQ leads or plant procurement decision-maker contacts have been unlocked during the active cycle.
  • For City Top Banner sponsorships, the custom banner has not yet gone live on the city directory.

Non-Refundable Circumstances

Refunds will NOT be issued under any of the following circumstances:
  • More than 7 calendar days have elapsed since the billing date.
  • Consumed Digital Credits: One or more lead contact unmaskings or requirement contact unlocks have been consumed in your dashboard.
  • City Top Banner sponsorships that have already been live and displayed for more than 24 hours.
  • Suspension or termination of your account due to fraud, deceptive listings, fake quote rates, or violations of our Terms of Service.
  • Lack of commercial conversion, since RMCPlants.com guarantees platform visibility and discovery, but does not guarantee third-party purchase decisions.
04

Subscription Cancellations & Auto-Renewals

You may cancel your subscription at any time via your Owner or Supplier Dashboard, or by sending an email to [email protected]. Upon cancellation:

  • • Your subscription will remain active until the conclusion of the current prepaid billing period.
  • • You will not be billed for subsequent recurring cycles.
  • • No pro-rata refunds are issued for partially used monthly or annual billing periods.
05

How to Submit a Refund Request

To request an eligible refund, follow these steps:

Step 01

Email [email protected] from registered address.

Step 02

Include Transaction ID & Registered Company Name.

Step 03

Provide brief explanation for refund request.

Step 04

Review & confirmation within 2 business days.

06

Payment Processing & GST Credit Note

Approved refunds will be initiated within 5 to 7 business days. The refund amount will be credited back via the original payment route (Razorpay, UPI, Credit Card, or NEFT bank transfer).

For all registered Indian corporate entities who received a B2B GST tax invoice, an official GST Credit Note will be issued against the original tax invoice in compliance with Section 34 of the Central Goods and Services Tax (CGST) Act, 2017.

07

Contact Billing Support

For any subscription or payment queries, please contact:

Billing & Accounts Desk

Platform: RMCPlants.com

Official Email: [email protected]

Support desk is monitored Monday – Saturday, 9:30 AM to 6:30 PM IST.

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