Overview & Governing Scope
This Refund and Cancellation Policy governs all paid digital subscriptions, marketing sponsorships, and intelligence credit packs purchased on RMCPlants.com.
As an electronic B2B network, our services provide immediate digital visibility, territory intelligence access, and buyer RFQ matching capabilities. We maintain clear, transparent, and fair refund practices while adhering to Indian statutory GST regulations.
Applicable Subscription & Service Plans
Plant Owners
Featured Partner
₹1,999/mo
or ₹19,999/yr (+ GST)
City Marketing
City Top Banner
₹3,499
per 30-day slot (+ GST)
Suppliers & OEMs
Supplier Intelligence
₹4,999/mo
or ₹39,999/yr (+ GST)
Refund Eligibility Conditions
Full Refund Eligibility (Within 7 Days)
- The refund request is submitted in writing within 7 calendar days from the initial subscription transaction date.
- No Contact Unlocks Used: For Plant Owner subscriptions or Supplier Intelligence plans, zero (0) contractor RFQ leads or plant procurement decision-maker contacts have been unlocked during the active cycle.
- For City Top Banner sponsorships, the custom banner has not yet gone live on the city directory.
Non-Refundable Circumstances
- More than 7 calendar days have elapsed since the billing date.
- Consumed Digital Credits: One or more lead contact unmaskings or requirement contact unlocks have been consumed in your dashboard.
- City Top Banner sponsorships that have already been live and displayed for more than 24 hours.
- Suspension or termination of your account due to fraud, deceptive listings, fake quote rates, or violations of our Terms of Service.
- Lack of commercial conversion, since RMCPlants.com guarantees platform visibility and discovery, but does not guarantee third-party purchase decisions.
Subscription Cancellations & Auto-Renewals
You may cancel your subscription at any time via your Owner or Supplier Dashboard, or by sending an email to [email protected]. Upon cancellation:
- • Your subscription will remain active until the conclusion of the current prepaid billing period.
- • You will not be billed for subsequent recurring cycles.
- • No pro-rata refunds are issued for partially used monthly or annual billing periods.
How to Submit a Refund Request
To request an eligible refund, follow these steps:
Email [email protected] from registered address.
Include Transaction ID & Registered Company Name.
Provide brief explanation for refund request.
Review & confirmation within 2 business days.
Payment Processing & GST Credit Note
Approved refunds will be initiated within 5 to 7 business days. The refund amount will be credited back via the original payment route (Razorpay, UPI, Credit Card, or NEFT bank transfer).
For all registered Indian corporate entities who received a B2B GST tax invoice, an official GST Credit Note will be issued against the original tax invoice in compliance with Section 34 of the Central Goods and Services Tax (CGST) Act, 2017.
Contact Billing Support
For any subscription or payment queries, please contact:
Billing & Accounts Desk
Platform: RMCPlants.com
Official Email: [email protected]
Support desk is monitored Monday – Saturday, 9:30 AM to 6:30 PM IST.
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