Introduction & Scope
At RMCPlants.com ("we", "our", or "us"), we respect your privacy and are committed to protecting the business and personal data you provide while using our digital directory, procurement exchange, and plant operating network.
This Privacy Policy describes our practices regarding the collection, processing, storage, and sharing of information when you access or use RMCPlants.com and its associated services, in accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and relevant Indian regulations.
Information We Collect
We collect information you provide directly to us across different platform workflows:
A · Account & Profile Information
- • Buyers / Contractors: Name, phone number, WhatsApp contact, company name, delivery address, project city, and email.
- • Plant Owners: Operator name, phone number, email, registered business entity name, plant physical address, pincode, geographic coordinates, GSTIN, technical specifications (capacity m³/hr, mix grades M10–M60+, pump details, fleet count), and lab certifications.
- • Suppliers & OEMs: Contact person, company name, GSTIN, material categories (bulk cement, fly ash, admixtures, fleet leasing), email, and phone number.
B · RFQ & Procurement Transaction Data
- • Concrete RFQs: Required grade, estimated volume (m³), slump requirements, pour dates, pump necessity, site address, and contractor contact details.
- • Procurement Requirements: Plant material demands, tonnage requirements, payment terms, delivery schedules, and commercial bid responses.
- • Billing Information: Transaction IDs, billing addresses, GSTIN numbers, and payment status (processed securely via Razorpay or direct NEFT/RTGS).
C · Technical & Usage Information
IP address, browser type, device identifiers, referring URL, pages viewed, time spent, and search queries within the plant directory.
How We Use Your Information
We use the collected information for specific, legitimate operational purposes:
- Directory Publishing: Displaying plant profiles, contact channels, operating hours, and technical capabilities to prospective concrete buyers.
- RFQ Matching & Contact Reveals: Enabling verified batching plants and subscribed industrial suppliers to unlock and contact potential buyers and procurement leads.
- Transactional Communications: Sending automated email, SMS, and WhatsApp alerts regarding quote submissions, RFQ status updates, subscription invoices, and verification notices.
- Billing & Invoicing: Generating compliant B2B GST tax invoices for subscription plans, city sponsorships, and intelligence credit packs.
- Platform Security & Fraud Prevention: Preventing automated scraping, spam, fake RFQs, and unauthorized profile takeovers.
Information Sharing & Disclosure
Commercial Matching & Lead Unmasking
We never sell your personal contact details to unrelated third-party telemarketers. We share data only in the following limited circumstances:
- Direct Match: Between contractors and batching plants for quote fulfillment.
- Service Providers: Trusted technical vendors (cloud infrastructure, SMS/email gateways, payment gateways like Razorpay) operating under strict non-disclosure agreements.
- Legal Compliance: When required by statutory authorities, court orders, or law enforcement under Indian jurisdiction.
Data Security & Storage
We employ industry-standard administrative, technical, and physical safeguards to protect your personal and business data. Passwords and sensitive session tokens are securely hashed, and all communication over the internet is encrypted using modern Transport Layer Security (TLS/HTTPS).
Your Rights & Choices
As a user, you have the right to:
- • Access and review your stored account details and active plant listings.
- • Update or correct inaccurate business details directly through the Owner Dashboard or by contacting support.
- • Request account closure and data deletion by sending a written notice to our support team.
- • Opt out of non-essential marketing communications at any time.
Grievance Officer & Contact Details
If you have any questions, concerns, or grievances regarding our privacy practices or data handling, please contact our designated Grievance Officer:
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